Being a manager , a team leader or a soccer
team coach, it's always important to keep the people you work with cheered up.
One of the major factors of the wheel of successful human resources in a
service firm is motivation and energizing of the people in the company (Lovelock
& Wirtz, 2007) Yet it's always a baffling question on how to develop a
motivated team. According to Gallo (2014)
if a manager is striving to keep his
employees motivated he should first check how much his staff are affiliated to
the organization. This could be discovered by either testing the employees
level of satisfaction through surveys, or review explanatory data about the
employees to check what energizes his staff. Gallo (2014) has pointed out that a
well designed work environment and giving people the freedom to choose their
working time and place yields motivation in employees.
Excited employees highly contribute in the profitability of a business , customer satisfaction and longer employee life within a organization ( Gallo, 2014). This is a very true concept, for instance during my internship in Al Saleh Enterprises the administration had decided to take the staff for a bowling competition, moments after the official announcement of the event, I witnessed the excitement on the face of the sales executive I worked with in the department and coincidentally that sales executive had a meeting with a customer just after hearing the news, this employee was excited enough that he won the deal with customer and signed a contract worth ten thousand Omani Rials. The story clearly proves the concept that a workers encouraged state of mind positively influences his performance towards his job, for sure the customer in the story was satisfied and consequently got persuaded to sign the deal. Rooks (1991) illustrated in his article that there is a direct link between a agents high morale and his productivity, thus the motivation of these people is closely related with the success of the business.
Excited employees highly contribute in the profitability of a business , customer satisfaction and longer employee life within a organization ( Gallo, 2014). This is a very true concept, for instance during my internship in Al Saleh Enterprises the administration had decided to take the staff for a bowling competition, moments after the official announcement of the event, I witnessed the excitement on the face of the sales executive I worked with in the department and coincidentally that sales executive had a meeting with a customer just after hearing the news, this employee was excited enough that he won the deal with customer and signed a contract worth ten thousand Omani Rials. The story clearly proves the concept that a workers encouraged state of mind positively influences his performance towards his job, for sure the customer in the story was satisfied and consequently got persuaded to sign the deal. Rooks (1991) illustrated in his article that there is a direct link between a agents high morale and his productivity, thus the motivation of these people is closely related with the success of the business.
References
Gallo,
A. (2014). Harvard Business Review. Retrieved from
https://hbr.org/2014/12/how-to-keep-your-team-motivated
https://hbr.org/2014/12/how-to-keep-your-team-motivated
Lovelock, C. & Wirtz, J. (2007). Managing People for
service advantage, Service Marketing (pp.323-324 ) . United States of
America.
Rooks, D. G. (1991). The motivated agent: E = mc2. Best's Review, 92(2), 44. Retrieved March
11, 2015, from http://search.proquest.com/docview/201060301?accountid=27575
